Support.
Need help? Start here. Order status, returns, warranty, and technical questions, answered by the people who build the hardware.
Your order number is in your confirmation email.
It looks like #1001 and sits in the subject line. Every order email also links to the order status page, where tracking appears as soon as the unit ships. With the email you used at checkout, it lets us find your order at once.
If it arrived damaged
Keep the box and packaging and tell us within 7 days of delivery. We replace the unit or refund in full, shipping included, and we cover the return. This prompt-reporting request does not remove the 30-day defective-item remedies or the one-year warranty.
If it will not power on
Check that the supplied power adapter is connected and the outlet is live, then tell us what happens. For an eligible dead-on-arrival or defective return, choose a replacement or refund; Wafidyne pays return shipping.
Cancel before it ships
Every HL-1 preorder can be cancelled for a full refund until it ships. Contact us before shipment for an address change. Preorders are paid in full at checkout. The estimated shipping date will be announced.
Developer kit questions
Assembly, firmware, and what a kit includes. Say what you are trying to do and where it stops, and the people who build it reply.
Service and repair.
Your orders
Order status and tracking are in your confirmation and shipping emails. Every order email links to the order status page.
Service options
Unopened-item change-of-mind returns for all configurations within 14 days, with buyer-paid return shipping and a 10% restocking fee. Complete returns need insurance and signature confirmation. A 12-month limited warranty covers all configurations. Defects have separate coverage.
Start a repair
Tell us what is going on with your unit and we will find the right route: a fix you can do, a replacement part, or a return for service.
Covered from day one.
Every HL-1 configuration carries a one-year limited warranty against defects in materials and workmanship, with repair, replacement, or refund at no charge. It runs from the day of delivery, and time spent in service is added back.
Repair and service.
Service is done by the people who designed the hardware, with the same parts that went into it. Replacement parts and print files are available to HL-1 owners while HL-1 is in production and for a reasonable period afterward, subject to any longer period required by law.
Still need help?
Tell us more and a person replies within 1 business day.
Follow the build
Our YouTube channel is coming soon. Design, hardware and the work behind the products.
Coming soon
Send a request.
A successfully sent request receives a reference number. We reply within one business day. You can also write directly: email support@wafidyne.com.
- Seller of record
- Wafi Intelligence LLC. Public mailing address: Wafidyne, 11024 Balboa Blvd #1821, Granada Hills, CA 91344. Full details on the legal notice.
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In the subject line of your order confirmation email.
We use what you send only to handle this request. See the privacy policy.