Returns and Refunds

Effective on the site launch date, to be announced. This policy applies to all HL-1 configurations sold by Wafi Intelligence LLC, including preorders. A preorder is not by itself excluded from this policy.

Cancel before shipment

You may cancel at any time before your order ships for a full refund. Email support@wafidyne.com with your order number. See orders and cancellations.

Dead on arrival or defective

Contact us within 30 days of delivery for a dead-on-arrival or defective item. Wafidyne pays return shipping and will replace the item or refund you, your choice.

Transit damage or a unit that fails on arrival

Please report transit damage or a unit that does not work on arrival within 7 days of delivery. Email support@wafidyne.com with your order number and a photo or short video of the damage or issue. Keep the packaging while we help you resolve it.

The seven-day window is a prompt-reporting request. Missing it does not remove the 30-day dead-on-arrival or defective-item remedies above, the one-year limited warranty or non-waivable consumer rights.

Change-of-mind returns for unopened items

Unopened HL-1 Dev Kit, Dev Kit+ and Complete items may be returned within 14 days of delivery. The buyer pays return shipping and a 10% restocking fee applies.

HL-1 Complete must be returned insured with signature confirmation. A Complete that is damaged in return transit is not eligible as an undamaged change-of-mind return; contact us to document the damage and coordinate the carrier insurance claim. This does not remove remedies for a defect or damage present when the item was originally delivered.

Items that have been opened, assembled by the customer or powered on, including booting the supplied SD card, are not eligible for change-of-mind return. Factory assembly, calibration and testing of an unopened Complete do not make it ineligible. Defects and the one-year limited warranty remain covered for all configurations.

Custom firmware and code

Installing custom firmware or modifying the code does not void the hardware warranty. We support stock firmware only. Back up your files and reflash the stock image before submitting a warranty claim where possible; contact us if the hardware fault prevents this.

How to return an item

Email us first with your order number and the reason for the return. We provide a return authorization and the return address. Do not send a return to the public mailing address unless your authorization specifically directs you there.

Refund timing

Refunds for returned items are issued to the original payment method within 5 business days of receiving the return. An eligible change-of-mind refund is subject to the restocking fee above. Your payment provider may take additional time to post the credit.

After the initial reporting windows

All configurations carry the one-year HL-1 Limited Warranty. The reporting windows above do not remove non-waivable consumer rights or the applicable hardware warranty.