HL-1 Limited Warranty

Effective on the site launch date, to be announced. This is the written warranty Wafi Intelligence LLC gives on Wafidyne hardware. It is available here before purchase and linked from every product page. A free copy is available on request from the address below.

Who gives this warranty

The warrantor is Wafi Intelligence LLC, Wafidyne, 11024 Balboa Blvd #1821, Granada Hills, CA 91344, doing business as Wafidyne.

Who is covered

This warranty covers the original purchaser of a new Wafidyne product bought from this store or from an authorized channel. It is not transferable.

What is covered and for how long

All HL-1 configurations are covered against defects in materials and workmanship under normal use for 12 months from the date of delivery.

Developer kits are covered by this warranty on the same terms as complete systems, for the hardware as we shipped it.

The warranty covers every part supplied by Wafidyne, including the Jetson Orin Nano supplied with Dev Kit+ and Complete. A compute module you supply yourself with Dev Kit is not a Wafidyne-supplied part.

What is not covered

  • Damage caused by assembly errors or hardware modifications.
  • Damage caused by physical abuse or liquids.
  • Damage caused by use of a power adapter other than the one supplied.

These exclusions apply to damage caused by those conditions; they do not automatically void coverage for an unrelated hardware defect. Replacement parts for excluded damage are available at cost. Registration is not required.

Installing custom firmware or modifying code does not void the hardware warranty. We support stock firmware only. Back up your files and reflash the stock image before submitting a claim where possible. If the fault prevents reflashing, contact us first.

What we will do

If a covered defect appears during the warranty period, we will, at our option, repair the product, replace it with the same or an equivalent product, or refund the purchase price. Repair or replacement is at no charge to you for parts and labor. Any period during which the product is out of your hands for warranty service is added to the warranty period.

How to get service

  • Email support@wafidyne.com with your order number, a description of the problem, and photos or video if helpful.
  • We may first help you troubleshoot. If service is needed, we send a return authorization and instructions.
  • Ship the product as instructed. Wafidyne pays shipping both ways on valid warranty claims.
  • We repair or replace and return the product, or refund, typically within a reasonable time after we receive it.

Implied warranties

Any implied warranty, including the implied warranty of merchantability, is limited in duration to the length of this written warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. For products sold in California, the implied warranty of merchantability lasts for the same period as this written warranty, and in no case less than 60 days or more than one year after sale.

Limitation of damages

Wafi Intelligence LLC is not liable for incidental or consequential damages arising from a breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Your legal rights

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Repair parts and documentation

Replacement parts and print files are available to HL-1 owners while HL-1 is in production and for a reasonable period afterward. Any longer availability or additional rights required by applicable law still apply. Ask us at support@wafidyne.com.

Returns for reasons other than a defect are handled under the return and refund policy.